How it works
The facility admits the resident in the app
Admissions completes the intake packet on a tablet — identity, insurance, clinical baseline, advance directives, property inventory — and the resident or their representative signs every required form electronically. Nothing is re-typed later.
Family is invited and verified
The HIPAA authorization names who may see what. Each person gets their own login and picks their own verifier — last 4 of Social, birth year, or a phrase they choose. Every view is logged.
Every discipline charts in one place
CNAs log turns, meals and intake. LVNs log medication passes. RNs log assessments and changes of condition. Therapy, dietary, social services and transportation each have their own note type, stamped with name, role, badge number and exact time.
Family sees the day, not a phone call
Turns in bed, what she ate and how much, medications given, refused or held, therapy progress, the ride to the specialist and when she got back — same day, on the phone in their pocket.
Questions get written, signed answers
Families ask the charge nurse, therapist, dietitian, social worker or billing directly. Replies are attributed and timestamped, and a formal grievance starts a tracked clock.
Coverage and appeals are tracked from day one
Benefit days count down automatically, the non-coverage notice date starts the fast-appeal clock, and the family gets a step-by-step checklist of what they can do to help the appeal.
Anyone can print or download their records
A dated packet — care log, medications, notes, therapy, trips, insurance and the signed admission forms — printed or saved as a file for the family binder, the next provider, an attorney or an appeal.
Who it's built for
Families & residents
Daily transparency, one login, printable records, and a clear path when something goes wrong.
Skilled nursing facilities
Attributed, immutable charting; automatic 42 CFR §483.10(g)(14) family notification; survey-ready audit exports.
Rehab & therapy providers
PT, OT, speech and restorative goals and progress in the same record the family already reads.
Hospitals & discharge planners
Send the packet once, see how the patient is doing after discharge, and cut avoidable readmissions.
Assisted living, memory care & home health
Same daily-log, medication and family-messaging model, without the Medicare appeal module.
Administrators & owners
Grievance clocks, notification proof, staffing attribution and one export for state surveys and CMS requests.
Questions families ask first
- Who can see my mother's information?
- Only the people named on her signed HIPAA authorization, and only the sections she approved. Every view is recorded in the audit log with a name and a timestamp.
- Can the facility delete or change a note?
- No. A correction posts as an addendum with a new timestamp; the original stays.
- Can I get a copy of the record?
- Yes — HIPAA gives you the right to it. Use Records & downloads to print or save a dated packet at any time.
- What happens when Medicare days run out?
- The Insurance section counts the days, records the non-coverage notice, and walks you through the expedited QIO appeal before coverage ends.